Help Center
Frequently Asked Questions
Everything you need to know before starting your project.
What file formats do you provide?+
DST, PES, JEF, EXP, VP3, XXX, EMB, plus AI/EPS/PDF/SVG/PNG for vector services.
How fast is delivery?+
Most orders within 4–12 hours. Same-day rush available.
Do you offer revisions?+
Yes — unlimited free revisions on Premium and Enterprise; up to 3 on Standard.
Can I cancel my order?+
Yes, before digitizing begins. Once work is in progress a partial fee may apply.
Do you sign NDAs?+
Absolutely. We can sign client NDAs for sensitive projects.
Which embroidery machines are supported?+
All major machines — Tajima, Brother, Barudan, Janome, Bernina and more.